Your One Stop Shop For Solar & EV

020 3763 7000

Delivery Information

UK Deliveries

We can deliver to any specified UK address, be it your own or a customer’s, or you can choose to collect your goods from one of our warehouses free of charge. Delivery to all parts of the UK is available, but cost and delivery time may vary depending on your location. We will endeavour to deliver your solar products on the next working day before 5:30pm unless specified otherwise. Pre-12noon option is also available. Orders must be placed before midday to guarantee next day delivery.

We keep our freight charges at cost price to ensure that you are getting the best deal possible!

International Deliveries

Alternergy are able to deliver overseas but delivery time and cost will be variable and will have to be confirmed before shipping. Please call us directly on +44 20 3763 7000 if you wish to make an overseas delivery.


Delivery FAQs

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  • How much does UK delivery cost and how long does it take?

    The cost of delivery depends on the size and weight of the order. Similarly, delivery cost will vary depending on the location and service required. We invariably try to ship on either a 24 or 48 hour delivery. We only charge our freight at cost price.

  • What if I want my products the same day?

    Same day deliveries may be requested but the order must be placed prior to 12-noon and be paid for in advance or have sufficient credit to despatch. We cannot guarantee same day delivery. Deliveries will be on best endeavours and dependent on warehouse schedules.

  • Do you deliver at weekends?

    We can arrange for goods to be delivered on Saturday mornings, between 9am and 1pm. Please call us directly on +44 20 3763 7000 if you wish to make a Saturday delivery.

  • Do you deliver to my part of the UK?

    We deliver to all parts of the UK, but please be aware the cost and delivery time may vary depending on where you are located.

  • Can I choose a delivery day?

    All delivery dates can be chosen by the customer as long as enough notice is given.

  • What happens if I’m not there when you deliver?

    If no one is available to sign for a delivery, the goods will return to the local transport depot of the delivery company. Attempted re-delivery of the items will then take place the following day, or the goods will remain at the transport depot if instructed to do so.

  • Will you call me before my delivery arrives?

    The delivery drivers will only call before delivery if they need help in locating the delivery address, or to inform of a possible delay.

  • My delivery has arrived damaged – what are my options?

    If your delivery has arrived damaged, the goods can either be rejected or signed for as ‘DAMAGED’. The delivery must clearly be signed for as damaged in order for either Alternergy/the courier to be able to review this.

  • My order is missing some parts what do I do?

    If your order is missing delivery parts (e.g. declared boxes = 5 and only 4 are physically present) please sign for as incomplete and contact a member of staff at Alternergy immediately. They will then look into this for you, and determine where the problem has arisen and how quickly replacements can be sent if appropriate.

  • I didn’t check what I signed for – what do i do if the goods are wrong?

    ALWAYS check that the order is full, correct and not damaged before signing for it.

  • What if my product is out of stock – how long will i have to wait?

    If your product is out of stock then please speak to a member of staff at the office who will try to ascertain when the item will next become available. We can often acquire goods within a couple of days.

  • What is Warehouse Collect?

    Simply place your online order by 2pm for collection the following morning, or by 5pm for collection the following afternoon. This free service is available for all UK despatches. Select the ‘Warehouse Collect’ option at the checkout when placing your order.

  • Do you deliver overseas?

    Alternergy can deliver overseas but the delivery charge and time would have to be confirmed. Please call us directly on +44 20 3763 7000 if you wish to make an overseas delivery.

 


Our Warehouses

Gloucester Warehouse

Alternergy – XPO
Lower Tuffley Lane
off Bristol Road
Gloucester
GL2 5DP

Reading Warehouse

Alternergy – K2
Unit 46 Easter Park, Benyon Road
Aldermaston
Berkshire
RG 7 2PQ