Refer to section 7 of our Terms and Conditions.
Alternergy will not replace or refund goods unless they are damaged.
If the Customer receives any Goods that are damaged, we shall replace or refund them provided that the following conditions are met:
Alternergy may deliver the Goods by instalments, which shall be invoiced and paid for separately. Each instalment shall constitute a separate Contract. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.
The Customer should acknowledge that it deals with Alternergy in the course of a business and that statutory rights applicable to consumers do not apply to the Contract.
The Customer is responsible for ensuring that any order placed online is correct and to check the details at the checkout and on the order conformation, sent by email.